Refund and Cancellation Policy

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours before it is scheduled to take place, you will be subject to a fee of £25.

To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.

You can cancel or reschedule an appointment by emailing us at info@mgda.org.uk or calling our office at 02476970705.

Mills Green Deal Advisors Ltd is a service-oriented business and due to nature of our business, we do not offer any refunds or money back for any of our services once work has commenced.

Our effort is to try and offer you the best possible service in a timely manner and to your satisfaction.

Mills Green Deal Advisors Ltd does guarantee a full refund for the cancellation of its services if made within 48 hours before the appointment date.

If you change your mind after paying for a certain service, Mills Green Deal Advisors Ltd will act only on the policy here within.

Mills Green Deal Advisors Ltd will refund or cancel any services according to the following guidelines:

a) Mills Green Deal Advisors Ltd. will refund you in full if a project has not started within 14 days of making payment.

b) If you do not want Mills Green Deal Advisors Ltd to start the project at all, you can ask for a full refund within 14 days only of making payment.

If you ask Mills Green Deal Advisors Ltd to cancel a project that has already begun, Mills Green Deal Advisors Ltd will deduct proportionally and refund you accordingly.

c) If you are not satisfied with an incomplete portion of a project, you can get proportional refund for the remaining work/project.

d) If you ask for a project to be complete and we feel that we cannot do the project for you at that moment or for any reason at all, then Mills Green Deal Advisors Ltd. will issue you a 100% refund within a maximum of 14 working days.

e) If you request a refund or cancellation within the period stated in this policy and your account has still been charged, Mills Green Deal Advisors Ltd. will refund 100% of that amount.

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